Privacy Policy for Trail Masters Adventure Tours Guyana
Introduction
At Trail Masters Adventure Tours Guyana, your privacy is of paramount importance. We are committed to safeguarding the personal information you entrust to us and ensuring transparency in how it is collected, used, and protected. This Privacy Policy outlines the types of information we collect, how we use it, with whom we may share it, and the choices you have regarding your information. By using our website or our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personally identifiable information (“Personal Information”) when you interact with Trail Masters Adventure Tours Guyana, including but not limited to:
Name
Address
Email address
Phone number
Passport and identification details (for bookings requiring travel documentation)
Payment information (credit/debit card details, billing address, transaction history)
Travel preferences and special requirements (dietary, accessibility needs, etc.)
Emergency contact details
1.2 Non-Personal Information
We also collect non-identifiable information to enhance user experience and improve our services. This includes:
Browser type and version
Device type
IP address
Pages visited and usage data
Referring site or service
Time and date of visit
Cookies and tracking technologies
1.3 Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect Personal Information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
2. How We Use Your Information
Trail Masters Adventure Tours Guyana uses your information for the following purposes:
To process bookings, reservations, and payments for tours and related services
To communicate with you regarding your inquiries, bookings, or changes to our services
To personalize your travel experience and accommodate your preferences or special requests
To comply with legal obligations and regulatory requirements
To improve our website, services, and customer support based on user behavior and feedback
To send you important updates, safety information, or promotional offers (with your consent)
To protect our company, our users, and our partners from fraud and other unlawful activity
3. Sharing and Disclosure of Information
We may share your information in the following circumstances:
Service Providers: With trusted partners who assist us in operating our business, such as payment processors, travel providers, accommodation partners, and IT service providers. These partners are required to protect your information in accordance with our standards.
Legal Compliance: When required by law, regulation, court order, or to respond to legal process or government requests.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that process. We will notify you of any such change and your choices regarding your information.
Safety and Security: To protect the safety, rights, or property of Trail Masters Adventure Tours Guyana, our customers, or others.
We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Your Choices and Rights
Access and Correction: You may request access to or correction of your personal information by contacting us directly.
Marketing Communications: You can opt out of receiving marketing emails at any time by following the unsubscribe link in our emails or by contacting us.
Data Portability: Where applicable, you may request a copy of your personal data in a commonly used format.
Erasure: You may request the deletion of your personal information, subject to legal or contractual restrictions.
Objection and Restriction: You can object to or request restrictions on the processing of your information in certain circumstances.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no method of transmission over the Internet or electronic storage is entirely secure. We strive to use commercially acceptable means to protect your information, but cannot guarantee absolute security.
6. International Transfers
As a travel company, your information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ. In such cases, we ensure adequate safeguards are in place to protect your information, such as standard contractual clauses or other approved mechanisms.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our services. Cookies are small data files stored on your device. You can control or disable cookies in your browser settings, but some features of our site may not function properly if you do so.
8. Links to External Websites
Our site may contain links to third-party websites or services not operated by Trail Masters Adventure Tours Guyana. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any website you visit.
9. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact us by email or through our website’s contact form. We are committed to responding to your inquiries promptly and addressing your concerns.
12. Consent
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
13. Governing Law
This Privacy Policy is governed by the laws of Guyana. Any disputes arising from or related to this policy will be subject to the jurisdiction of the courts of Guyana.
Last updated: July 19, 2025
